Take action against fuel poverty

Supporting the most vulnerable residents

Immediately support vulnerable residents and prevent fuel poverty from negatively impacting health and well-being. When Switchee's insight flags chronically under-heated homes, send an energy voucher directly to the residents when they need it most.

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The missing link: Fuel poverty and mould

Correlation

Households suffering fuel poverty are significantly more likely to face damp and mould. Early intervention is crucial to safeguarding resident health and preventing potential legal issues related to Awaab's Law.

Care

Help residents to heat their home adequately and prevent mould caused by fuel poverty. Use the Switchee device to send discreet, empathetic messages, understand what support is needed, and send energy vouchers.

Communication

Use our Customer Success team's expertise for tailored resident engagement programs, as we did with Dudley Council. Help residents understand why adequate heating is crucial, and signpost them to financial resources they could qualify for.

Energy Voucher Service

An industry-first, the Energy Voucher Service, powered by Switchee, uses real-time data to detect households in fuel poverty. Free for Switchee customers to send, residents receive a link to an energy voucher on their Switchee device within 48 hours.

Over last year's winter period, through sending energy vouchers, we helped residents warm their homes an additional 26 minutes per day on average. This resulted in an in-home temperature increase from 16.5°C (winter 23/24) to 17.6°C (winter 24/25).

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7.4% of social rent homes suffer fuel poverty

The Housing Fuel Poverty Index (HFPI), powered by Switchee, is an aggregated metric spotlighting the prevalence of dangerously cold social homes in the UK. This index offers a live overview of homes failing to meet the 18°C threshold, as recommended by Public Health England.

Last winter, 2024/25 saw 7.4% of social rent homes in fuel poverty. Scotland was the worst affected region with 9.3% of households suffering fuel poverty, an increase of 23% from winter 2023/24.

Despite all the efforts people are making with the continued cost-of-living crisis and high energy bills, residents across the UK continue to struggle. The proportion of socially rented homes in fuel poverty this winter remains unchanged at 7.4%.

How many houses are in fuel poverty today?

Find out here

What our customers say.

“Engaging with our tenants is very important to us and the Switchee messaging service gives us a new, exciting way of offering information and support to help residents to afford to heat their homes.”

Helen Langley

Senior Support Officer,
Dudley Metropolitan Borough Council

“Having real-time data so we understand the circumstances of our customers is really important to us”

Gary Fulford

Group Chief Executive,
whg

“There are so many benefits to the Switchee technology; it will save our tenants money, and it will ensure we can best support them to live in a home that they can feel safe, comfortable, and happy in.”

Councillor Andrew Schrader

Cabinet Member for Housing and Estate Renewal,
Basildon Council

“It will help our teams to highlight where there might be fuel poverty issues, particularly in the winter months.”

Alice Kirkham

Head of Assets and Sustainability,
Aspire Housing