Residents, we are here to help.

Resident help centre

Looking for help using your Switchee device or app? The Resident help centre is the best place to start. It includes easy-to-use guides, FAQs, and troubleshooting advice to help you manage your heating, understand your device, and resolve common issues quickly. Whether you need help adjusting your settings or learning how your system works, you’ll find clear, step-by-step support all in one place. 

If you’re unable to find what you need, you can contact Switchee’s support team directly via phone, email, or live chat for further assistance (look for the speech bubble bottom right-hand corner of your screen).
Visit the help centre

Contact us directly

Resident support

Tel: 0800 133 7957 | Email: [email protected]

Our support hours are 9am - 6pm Monday to Thursday, and 9am - 5pm on a Friday.

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