End-to-end fuel poverty support

The Energy Voucher Service, powered by Switchee, helps housing providers identify homes experiencing sustained cold conditions and deliver targeted financial support to residents who may need it. Energy voucher links can be sent directly to residents' Switchee devices within 48 hours.

Using Switchee's property insights, housing providers can prioritise support, reach residents sooner, and make more effective use of available funding.

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Tackling fuel poverty together

Fuel poverty remains a significant challenge across the UK. According to the Department for Energy Security and Net Zero's 2026 report, an estimated 9.4% of households (2.36 million) in England experienced fuel poverty in 2025. For vulnerable residents, living in a cold home can have serious consequences for their health and wellbeing, as well as contributing to conditions associated with damp and mould.

Addressing fuel poverty requires a collective effort. Switchee works alongside housing providers to better understand conditions inside homes and deliver practical support to residents. Through Cold Home Risk insights, resident energy advice campaigns, and the Energy Voucher Service, we're helping housing providers identify where support may be needed and take meaningful action.

How the Energy Voucher Service works

The Energy Voucher Service, powered by Switchee, uses Cold Home Risk insights to identify properties experiencing sustained cold conditions where residents may benefit from additional support. This helps housing providers prioritise financial assistance for those who may need it most.

A £49 energy voucher is then sent directly to eligible residents through their Switchee device, helping them cover the cost of heating their home. Switchee's in-house Customer Support team is available to answer questions and help residents access their vouchers.

Housing providers can track voucher redemption and assess changes in heating behaviour, indoor temperatures, and property conditions. This helps them understand the impact of the support provided and inform future decisions about where additional assistance may be needed.

Energy Voucher Service powered by Switchee

Fuel poverty and underheating relief

Reduce the administrative burden of delivering financial support to residents. The Energy Voucher Service helps housing providers identify where assistance may be needed and distribute vouchers without relying solely on phone calls, forms, or in-person visits.

Effective resident communication

Reach residents directly through their Switchee device, providing a simple, discreet way to receive energy vouchers. Switchee's Customer Support team is also available to help residents access and redeem their vouchers.

Using property insights to target support

Cold Home Risk helps identify homes experiencing sustained cold conditions, including those where residents may not have contacted their housing provider for help. This gives housing providers another way to recognise potential support needs and reach residents who might otherwise be overlooked.

Detailed reporting

Receive an end-of-campaign report covering voucher redemption, heating behaviour, indoor temperatures, and changes in property conditions. These findings help housing providers understand the outcomes of their investment and provide evidence to support social value and ESG reporting.