Installers, we are here to help

Installer help centre

Looking for help using the Switchee device or app? The installer help centre is the best place to start. It brings together a range of easy-to-follow resources designed to support you on site and off, helping you complete installations efficiently and with confidence.

Inside, you’ll find step-by-step guides, clear wiring diagrams, and practical troubleshooting advice to help you resolve common issues quickly. Whether you’re installing a device for the first time or need a quick refresher, the help centre is built to save you time, reduce unnecessary delays, and ensure a smooth installation process.

If you’re unable to find what you need, you can contact Switchee’s installer support team directly. Support is available via phone, email, or live chat (look for the speech bubble in the bottom right-hand corner of your screen). so you can get the answers you need in a way that works for you. Simply look for the speech bubble in the bottom right-hand corner of your screen to start a conversation with the team.

For installers looking to grow their opportunities, you can also join the Switchee Trusted Installer Network. Register your interest to hear about upcoming work, receive updates, and become part of a network supporting better outcomes for residents across the UK while strengthening your own professional expertise.
Visit the help centre

Contact us directly

Installer support

Tel: 0800 133 7957 | Email: [email protected]

 

Switchee Trusted Installer Network

Email: [email protected]

Our support hours are 9am - 6pm Monday to Thursday, and 9am - 5pm on a Friday.

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