As part of our commitment to sustainability, Switchee Ltd will accept the return of any of the following products for disassembly, recycling and / or reprocessing;
- Switchee Gen2 Thermostat and ancillary parts – 4 variants (Wireless Non Z-wave, Wireless Z-wave, Wired Non Z-Wave, Wired Z-wave)
- Switchee Econa Thermostat and ancillary parts
- Switchee Swift sensor
- Third Party Sensors sold by Switchee;
- CO2, Temperature & Humidity Sensors
- Energy Meters
To arrange a return, please contact our support team (link here) and follow our simple returns process;
- Report it engage in remote troubleshooting
- Return it to Switchee for triage and root cause investigation
- Replace it - If a fault is found and the device is in warranty, we will arrange for a replacement device
As part of our returns process, Switchee Ltd where possible endeavour to;
- Reuse returned items.
- Reclaim items from returned material if reuse is not a viable option.
- Recycle any outstanding items if reclamation is not a viable option.
