Transform resident engagement

Meeting your customers unique needs

Open the door to transformed access rates, resident relations and real cost savings. Address people’s diverse needs. Housing Providers require customer-centric journeys to boost satisfaction and eliminate expensive, ineffective interactions.

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Putting residents first: improving engagement and first-time access

Trouble-free

Finding an appointment time that works for everyone is incredibly quick and easy. Residents select a time that works for them, ensuring flexibility and respecting their commitments.

Timely

Appointments are no longer overlooked; regular reminders means residents are at home expecting your visit. Save on missed appointment costs and deliver projects on time.

Trusted

Secure, two-way messages between residents and their housing provider builds trust and confidence. Residents feel heard and valued with easy-to-use surveys and helpful reminders.

Meeting vulnerable residents diverse needs

Residents have unique needs; but meeting these becomes increasingly challenging when physical, mental health and cognitive conditions affect them on a daily basis. Frontline housing staff are stretched thinner than ever, with 57% saying tenants with complex mental health needs are their biggest concern. Help bridge the gap with Switchee Communications.

Supportive: address diverse resident needs by sending tailored messages that consider their communication styles, language, and individual requirements.
Scalable: face-to-face time with residents is critical; have the conversations that really matter and allow our secure communications take the administrative burden.
Simple: a small light on the device shows when there is a message and a clear touchscreen makes answering questions easy.

Surveys - bring customer voices into your organisation

Social landlords are mandated to survey residents for many reasons; Tenant Satisfaction Measures (TSMs), NPS, retrofit satisfaction and Awaab’s Law. Switchee’s in-home surveys take the complexity out of feedback, streamlining communications and establishing a feedback loop.

With an impressive 88% response rate in just 24 hours, residents have a simple, accessible way to share their voice.

Residents feedback

In terms of the heating, these flats hardly use any additional heating so I rarely need to adjust it [the Switchee]. In winter I needed to change it so I adjusted the thermostat manually. I found it easy once I got used to it and somebody showed me how to use it. A couple of times when it got really cold I altered the Switchee by a couple of degrees as I usually have the base setting quite low. It’s very responsive. When it needed rebooting they fixed it remotely so I didn’t even have to have anyone come round. Since then I’ve not even had to think about it

Bruce Robinson

Resident

I’m actually quite happy, we’ve seen the benefits already and it [the Switchee] was only put in two months ago. It’s really helpful, I really like it, even my six year old can control it. We’ve noticed you don’t even have to turn it all the way up, just adjust it by 1 or 2 degrees but with the old one you had to turn it all the way up. That’s what’s helping with the bills.

Nathan and Teresa Jarvis

Resident

Since Switchee has been installed, I have found that I am using less gas. I am so pleased with it.

Mrs Ramirez

Resident

When you are old, you're not very up with technology, but it's very easy to use, very easy.

Mrs. Green

Resident

I prefer Switchee to my old thermostat as it gives greater visibility and allows better control of my heating..

Mr Oshifodunrin

Resident

It's just plain, easy questions and a yes or a no. It's very simple. If you have got any issues, then you haven't got to make phone calls and wait in queues.

Mrs Shaw

Resident