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Smart Meter Consent T&Cs

These terms and conditions are always the most up-to-date version and supersedes any printed copies.

Terms and Conditions for Smart Meter Data Access

Switchee Limited (www.switchee.com) requests your consent to access, store and process your energy consumption, generation and tariff information.

 

What information is collected?

If you agree, the following information will be requested from your smart meter on a daily or more frequent basis:

  • Energy consumption & generation information for both gas and electricity (where available)
  • Energy tariff information containing information on the price you are charged for energy consumed
  • Information identifying the energy meter (number, location, type)

In addition to collecting future consumption and tariff data we may also collect up to 12 months of historic data for your home to allow us to understand how your home’s energy efficiency is changing over time.

 

How will this information be used?

Switchee will combine data from your smart meter with other data we hold (including heating system usage and weather data) to better understand your home’s energy efficiency and help you and your landlord to reduce your home’s energy usage and carbon footprint. For example, by better understanding the effectiveness of your heating system and your home’s insulation. We may share your data with partner organisations to contribute to this analysis.

We may share smart meter data and results of analysis with your landlord to help them target the most effective improvements to your home. We will retain data for as long as your landlord retains a contract with us, to allow your landlord to understand how your home’s energy efficiency has changed over time. 

We will collect data from your smart meter via our partner n3rgy data limited (n3rgy.com).

 

Your rights

n3rgy data limited provides full visibility and control of the information you have shared with Switchee via a consumer portal (n3rgy.com/consumer) where you can: 

  • Review which organisations you have granted access to
  • Download a copy of your data held by n3rgy data limited
  • Withdraw consent for any or all of the organisations listed* 

* If you withdraw consent from all organisations, n3rgy data limited will also remove all of your identifiable data from their platforms. 

All consumption, generation and tariff information gathered by n3rgy data limited will also be cleared of all personal identifiable data (anonymised) and pooled within a data set which is made available to all organisations who use the n3rgy data limited service. This enables us together with our customers to better understand the way we use, generate and pay for energy, with the intent to further improve our nation’s energy efficiency and carbon reduction. Due to the nature of anonymisation used, it is not possible to identify your data from this wider set, and therefore to remove your contribution. 

You may also withdraw consent or make requests concerning your personal data by contacting Switchee’s Data Privacy Manager via: 

Email: [email protected] 

Freephone: 0800 133 7957 

Website: www.switchee.com 

Write to us: Switchee Ltd, Office 405-406, Citybridge House, 57 Southwark St, London SE1 1RU

If you withdraw consent, Switchee will inform n3rgy and will cease to collect data from your smart meter. You may additionally request that Switchee delete from our systems existing data collected from your smart meter. 

Switchee will contact you at least once every 2 years to re-confirm your consent. We will consider your consent to be withdrawn if you do not explicitly provide new consent when we ask.

You can review our privacy policy at: www.switchee.com/privacy 

 

The Smart Energy Code

n3rgy data service (n3rgy.com) is used by Switchee Limited to interface with the national smart meter systems in order to collect, store, manage and share with Switchee Limited your Smart Meter data. This service uses the Smart Energy Code (smartenergycodecompany.co.uk) Party credentials and Party ID of N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive GU51 1DF.

 

Version

This is version 2 of our Smart Meter Data Access Terms & Conditions, updated on 10th February 2024. 

Please note that these terms & conditions may change. We will provide notice of any significant changes. The latest version is always available at: www.switchee.com/smartmeter

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