Flagship Group partnered with Switchee to improve resident engagement and gain deeper insight into neighbourhood satisfaction across its housing portfolio. With traditional survey methods requiring significant time and resources, the organisation needed a more effective way to gather resident feedback at scale and identify where support and investment would have the greatest impact.

Using Switchee's resident engagement platform, Flagship was able to collect feedback directly from residents, significantly increasing participation while reducing the time and resources required to manage surveys. The result was a 400% increase in responses, faster access to resident insight, and a more efficient approach to understanding and improving neighbourhood satisfaction.