Switchee partners with City Plumbing to revolutionise social housing management

June 15, 2023

15 June 2023: Switchee, social housing data and insights specialist, has partnered with leading plumbing and heating merchant City Plumbing to provide a quick and easy procurement and distribution route for Switchee products for social housing providers and their contractors. 

Tom Robins, CEO, Switchee and Richard Adams, Sales Director, Integrated Solutions by City Plumbing

Switchee is the largest platform of internet-connected devices for social housing, receiving over 8 billion data points a year, giving real-time actionable insights into property performance. Switchee is working with over 120 housing providers to help improve the quality of life for people living in rented homes. The Switchee personalised dashboard empowers social landlords to proactively identify properties at risk of condensation, damp or mould and flag potential fuel poverty with data collected by the smart thermostat control installed in residents' homes. 

The collaboration is another example of Switchee helping social housing landlords to deliver more for less to their residents. It comes at a time when providers are being called to account by the government to speedily address mould and damp issues in their housing stock. Data from the Regulator of Social Housing estimates that 3-4% of social housing homes have notable mould and damp and 1-2% have serious mould and damp problems1. However, Switchee's data suggests that this is an underestimate, with potentially up to 46% of social housing homes having damp problems; highlighting the need to respond to the issue swiftly and at scale.

Maxine Wiltshire-Frost, National Sales Director, at City Plumbing said, “The future is digital and no more so than in the housing sector.  Challenges drive innovation and, as heating and plumbing specialists, we want to be leading the charge when it comes to digital innovation, serving our social housing customers with total solutions that address the current issues they are facing. By partnering with businesses like Switchee, we facilitate access to next-generation technology for our customers with speed and convenience.” 

Tom Robins, Switchee CEO added, “City Plumbing is a forward-thinking partner. Their business model has evolved to embrace new, innovative technologies and solutions that bring enhanced benefits to customers and the wider community.  Switchee customers now have the advantage of leveraging existing procurement arrangements, or establishing new ones, with City Plumbing for swift and seamless delivery of products at a local level.

Social housing providers and their contractors can order and receive deliveries of, or collect, Switchee devices within 24 hours from any of City Plumbing’s 370 branches.


  1. https://www.gov.uk/government/publications/damp-and-mould-in-social-housing-initial-findings/damp-and-mould-in-social-housing-initial-findings-accessible-version

About City Plumbing Trade Supplies:

Award-winning experts in the plumbing and heating market, City Plumbing is a national plumbing, heating and electrical supplier for the trade and stocks a wide range of essential products from boilers and circuit breakers to heat pumps and bathroom suites.

Operating from a dedicated network of 370 branches nationwide, a 292-strong network of bathroom showrooms and through its website, City Plumbing serves various industries including heating, plumbing, bathroom, and kitchen installation, electrical, housing development and social housing.

City Plumbing also includes The Bathroom Showroom, Spares, Electrical and Energy Efficiency. It is also home to several well-known brands including PTS, City Heating Spares, Direct Heating Spares, The Underfloor Heating Store, National Shower Spares, PlumbNation and Plumbworld.

The business prides itself on personal customer service and dedicated partnerships with the industry’s major manufacturers.

In 2021, The Travis Perkins Group sold City Plumbing and its plumbing and heating businesses to HIG Capital. From here, The Highbourne Group was created as the collective group for the businesses - creating a model which puts customer relationships and industry-leading customer service at the forefront of everything it does.

For further information visitwww.cityplumbing.com

Installer Online, Switchee partners with City Plumbing to revolutionise social housing management, URL https://www.installeronline.co.uk/switchee-partners-with-city-plumbing-to-revolutionise-social-housing-management/

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